Where do we deliver?

We deliver worldwide.

Refund Processing Time

It typically takes 1-3 business days for the refund to process into your account, depending on how your bank processes the refund;  However, it may take up to ten business days for the refund to show in your statement and the funds returned to the account.

Is shipping and handling included?

Artizan Coffee is pleased to offer FREE WORLDWIDE shipping on orders over $200 USD plus FREE standard shipping on orders $50+ in the United States and orders $100+ in Canada. Click here to read our shipping policies.

WHAT MAKES ARTIZAN COFFEE BETTER?

Quite simply, everything! We use 100% organic specialty coffee beans. Furthermore, our coffee beans are masterfully roasted and delivered to you withing days of roasting for optimal freshness.

 Do YOU HAVE A BLEND GUIDE?

No. Our signature blends and single origin coffees are exclusive to Artizan Coffee and truly unique from any of the Nespresso Grand Cru offerings.

Are there any allergens in your coffee?

None. All of our coffees are roasted, packaged and distributed from our USDA Certified Organic facility in Miami Gardens, FL. Our facility is peanut-free, tree nut free, milk-free, egg-free, wheat-free, soy-free, fish-free, crustacean shellfish free, gluten-free, sesame-free, celery-free, lupin-free and mustard-free.

Do you test for Mycotoxins?

Yes, we test every lot of green coffee beans we source for these four mycotoxins: Ochratochin A, Aflatoxin B1, Fumonisin B1 and T-2. Additionally, we moisture test every batch of green coffee before they are roasted to ensure moisture levels are below 12.5% This effectively ensures that mycotoxin simply can’t grow under these conditions. Last but not least, we roast every batch for over 10 minutes, at temperatures over 415 degrees which has been shown to eliminate the risk of mycotoxins. This is our MYCOTOXINS FREE ASSURANCE.

What is Specialty Coffee?

All green (raw or unroasted) coffee beans are graded on a scale of  1 (best) to 7 (worst).  Specialty coffee is defined as grade 1 Arabica coffee beans and make up only 1% of all the coffee harvested and processed in the world. Specialty Coffee is the only type of coffee that is used by Artizan Coffee Company.

Does Artizan Coffee "source" from other specialty roasters?

Absolutely not. We masterfully roast all our beans in-house.

Where is your coffee roasted?

Our coffee is roasted in our state-of-the-art roasting facility located in Miami, Florida USA.

DO YOU USE ARTIFICIAL FLAVORS?

No. As far as we know, the USDA NOP (National Organic Program) does not certify products containing artificial flavors as organic. In order to be considered organic, flavors must abide by the organic certification process and associated requirements, such as containing no GMO ingredients, pesticides or artificial preservatives.

All of our products are made with certified USDA organic products in our facility, which is certified by the NOP. You may verify our organic status using the USDA Organic Integrity Database under the Operator Artizan Coffee Co.

Do you sell conventional coffee?

Absolutely not. Not now, not ever. All of our products are USDA certified organic.

Is Nespresso Coffee Organic?

No. Nespresso coffee is conventional coffee and NOT organic or certified organic.

is nespresso decaf swiss water processed

It's unclear. Nespresso claims to use a 100% natural decaffeination process similar to the Swiss Water or Mountain Water process; however, they do not refer to the process as either Swiss Water or Mountain Water. 

Is Nespresso coffee Fair Trade?

No. Nespresso coffee is direct trade and not Fair Trade.

Is Nespresso coffee NON-GMO Project Certified?

No. Nespresso coffee is not NON-GMO Project certified.

What is “USDA Certified Organic” coffee?
 

In order for coffee to be certified and sold as organic in the United States, it must be produced in accordance with U.S. standards for organic production and certified by an agency accredited by the U.S. Department of Agriculture. U.S. requirements for organic coffee production include:

• It must have been grown on land without synthetic pesticides or other prohibited substances for three years.

• There must have been a sufficient buffer between the organic coffee and the nearest conventional crop.

• The farmer must have a sustainable crop rotation plan to prevent erosion, the depletion of soil nutrients, and control for pests.

Why is Organic coffee better?

Organic coffee taste better because it is free from chemical pesticides and fertilizers. In addition, drinking organic coffee may reduce your risk of chronic disease, extend your lifespan and improve the environment to boot.

As the consumer,  how do I identify a USDA certified coffee?

Look for the USDA Certified Organic logo on the front label of the coffee. You'll then know that the entire supply chain, including the coffee roaster, has complied with the organic standards, and you're truly receiving the organic product you've made the conscious choice to consume.

Are Artizan Coffee capsules made with certified organic coffee?

You Betcha! Artizan Coffee is the FIRST producer of coffee capsules compatible with Nespresso machines to carry the USDA Organic Seal.

Our USDA Organic CertifIcation - what does it mean?

It's a commitment to the organic product, by which we ensure that our handling, roasting, and packaging methods are performed per organic processing standards.

Is your coffee Kosher?

Our unflavored coffees are considered kosher because water is the only substance that the beans come into contact with during the harvesting, processing, and roasting process. Kosher issues arise when other factors are included such as the type of decaffeination process and use of flavor additives.

There are a variety of techniques for decaffeination, but they boil down to two processes: the natural water-based process versus a chemical solvent method. The chemical method uses ethyl acetate to dissolve the caffeine; ethyl acetate is created with grain so it is not Kosher for Passover. The water process uses activated carbon to filter the caffeine. Since Artizan Coffee only use the water method for our decaf coffee, all of our decaf coffee is kosher.

Our organic flavoring systems are certified kosher by Orthodox Union.

Lastly, look for the Naturally Kosher and Naturally Kosher for Passover logo on our product page to denote our kosher products.

What is the shelf life of Artizan PODS?

The shelf life of our capsules is approximately 12 months, However for optimal enjoyment we strongly recommend that you consume our coffee withing 3 months of the ROASTED ON date on the package.

Do your capsules contain any BPA? 

Our capsules do not contain bisphenol-A (BPA), phthalates, or halogens.

Which Nespresso machines will Artizan capsules work with?

Artizan capsules are specifically designed to work in the following Nespresso OriginalLine coffee machines: Delonghi C190, D290, Citiz, CitiZ&Milk, Maestria, U, Le Cube, Inissia, Latissima Plus, Latissima Pro, Latissima Touch, Lattissima One, Pixie, KitchenAid, Prodigio, Expert, Essenza Mini, Creatista, Creatista Uno, and Creatista Plus.

ARE YOUR CAPSULES COMPATIBLE WITH THE NESPRESSO VERTUOLINE?

Our capsules do not work in the Nespresso VertuoLine machine.

How much coffee is in your capsules?

Our capsules contain between 5 and 6 grams of coffee depending on the product.

How much caffeine is in each capsule?

On average, our capsules contain between 60 mg and 120 mg of caffeine, except for decaf, which contains between 1 mg and 2 mg of caffeine.

WHAT ARE YOUR CAPSULES MADE OF?

Our Nespresso®* compatible pods are made with BASF's ecovio® – a biobased and compostable polymer. BASF's bioplastic is a high-quality, completely compostable polymer. It consists of the biodegradable BASF polymer ecoflex® and polylactic acid (PLA), which is derived from renewable resources based on sugar cane.

What are your lids made of?

Our lids are made of 100% of cellulose natural fibers. They are FSC® Certified. Biodegradable and certified home & industrial compostable (EN 13432).

ARE YOUR PODS COMPOSTABLE or BIODEGRADABLE?

Both. Thanks to its special chemical structure, our pods can be biodegraded by microorganisms and their enzymes. Under the conditions of an industrial composting plant – high temperature, high moisture, defined oxygen content – biodegradation only takes a few weeks.

Why are your capsules not compostable at home?

The FDA has not approved home compostable capsules. If you purchase a capsule from a vendor that claims its capsule can be composted at home in your backyard, you are buying a capsule that is not FDA-approved. Until then, our capsules can be composted at an industrial composting facility or can be tossed in your bin to biodegrade just at a slower pace than if they were processed at an industrial compost facility.

WHERE CAN I FIND A COMPOSTING FACILITY THAT WILL ACCEPT MY USED PODS?

Located a composting facility in your area using either of the links below:

https://compostingcouncil.org

https://findacomposter.com

WHAT IF DOn’t live near a COMPOSTING FACILITY. CAN I JUST TOSS YOUR PODS IN THE REGULAR TRASH?

Yes. Our pods will still biodegrade; however, at a much slower pace than if they were processed at an industrial compost facility.

WHAT ABOUT RECYCLING? CAN I RECYCLE MY USED PODS?

Yes. If you prefer to recycle, we recommend that the paper lid be cut or peeled back, the coffee grounds emptied and the empty pods placed in the relevant recycling bin. You may use the coffee ground for home composting.

Where are your Nespresso PODS made?

Our Nespresso pods are made in our state-of-the-art roasting and packing facility in Miami Gardens, FL USA.

SUBSCRIPTIONS

How do I View My Subscriptions

Via artizancoffee.com: You can view and manage your subscription from your customer account. After logging in, click My account, and then Subscriptions.

All subscriptions are listed in the Subscriptions section. Click a subscription to view its details, including:

• The next order date

• Product price (excluding shipping and taxes)

• Subscription frequency

• Order history

• Saved billing and shipping information

Via the order email: You can also click the Manage subscription link in the order email. This opens a new tab or window where you can log into your account.

HOW DO I CHANGE MY SUBSCRIPTION

To update your payment information or change your billing address, from the Subscriptions section click Payment method, and then Add new payment method. You can't delay or pause your subscription renewals, but you can contact us, and we can do it for you.

Note: To change the subscription shipping address, you must cancel the subscription and resubscribe using the different shipping details.

How Do I cancel my subscription?

To cancel your subscription, click Cancel Subscription. Canceling a subscription doesn't automatically cancel the most recent order. You will need to contact us separately.