GENERAL QUESTIONS

 

Where do we deliver?

We deliver worldwide.

Refund Processing Time

It typically takes 1-3 business days for the refund to process into your account, depending on how your bank processes the refund;  However, it may take up to ten business days for the refund to show in your statement and the funds returned to the account.

 

Is shipping and handling included?

Artizan Coffee is pleased to offer FREE WORLDWIDE shipping on orders over $150 USD plus FREE standard shipping on orders $35+ in the United States and orders $75+ in Canada.

 

OUR COFFEE

WHAT MAKES ARTIZAN COFFEE BETTER?

Quite simply, everything! We use 100% organic specialty coffee beans. Furthermore, our coffee beans are masterfully roasted and delivered to you withing days of roasting for optimal freshness.

 Do YOU HAVE A BLEND GUIDE?

No. Our signature blends and single origin coffees are exclusive to Artizan Coffee and truly unique from any of the Nespresso Grand Cru offerings.

Are there any allergens in your coffee?

None. All of our coffees are roasted, packaged and distributed from our USDA Certified Organic facility in Miami Gardens, FL. Our facility is peanut-free, tree nut free, milk-free, egg-free, wheat-free, soy-free, fish-free, crustacean shellfish free, gluten-free, sesame-free, celery-free, lupin-free and mustard-free.

 

What is Specialty Coffee?

All green (raw or unroasted) coffee beans are graded on a scale of  1 (best) to 7 (worst).  Specialty coffee is defined as grade 1 Arabica coffee beans and make up only 1% of all the coffee harvested and processed in the world. Specialty Coffee is the only type of coffee that is used by Artizan Coffee Company.

Does Artizan Coffee "source" from other specialty roasters?

Absolutely not. We masterfully roast all our beans in-house.

Where is your coffee roasted?

Our coffee is roasted in our state of the art roasting facility located in Miami Gardens, Florida USA.

Do you sell conventional coffee?

Absolutely not. Not now, not ever.

 

THEIR COFFE

Is Nespresso Coffee Organic?

No. Nespresso coffee is conventional coffee and NOT organic or certified organic.

is nespresso decaf swiss water processed

It's unclear. Nespresso claims to use a 100% natural decaffeination process similar to the Swiss Water or Mountain Water process; however, they do not refer to the process as either Swiss Water or Mountain Water. 

 

Is Nespresso coffee Fair Trade?

No. Nespresso coffee is direct trade and not Fair Trade.

Is Nespresso coffee NON-GMO Project Certified?

No. Nespresso coffee is not NON-GMO Project certified.

 

USDA ORGANIC

What is “USDA Certified Organic” coffee?
 

In order for coffee to be certified and sold as organic in the United States, it must be produced in accordance with U.S. standards for organic production and certified by an agency accredited by the U.S. Department of Agriculture. U.S. requirements for organic coffee production include:

  • It must have been grown on land without synthetic pesticides or other prohibited substances for three years.

  • There must have been a sufficient buffer between the organic coffee and the nearest conventional crop.

  • The farmer must have a sustainable crop rotation plan to prevent erosion, the depletion of soil nutrients, and control for pests.

Why is Organic coffee better?

Organic coffee taste better because it is free from chemical pesticides and fertilizers. In addition, drinking organic coffee may reduce your risk of chronic disease, extend your lifespan and improve the environment to boot.

 

As the consumer,  how do I identify a USDA certified coffee?

Look for the USDA Certified Organic logo on the front label of the coffee. You'll then know that the entire supply chain, including the coffee roaster, has complied with the organic standards, and you're truly receiving the organic product you've made the conscious choice to consume.

Are Artizan Coffee capsules made with certified organic coffee?

You Betcha! Artizan Coffee is the FIRST producer of coffee capsules compatible with Nespresso machines to carry the USDA Organic Seal.

Our USDA Organic CertifIcation - what does it mean?

It's a commitment to the organic product, by which we ensure that our handling, roasting, and packaging methods are performed per organic processing standards.

 

OUR CAPSULES

What is the shelf life of Artizan PODS?

The shelf life of our capsules is approximately 12 months, However for optimal enjoyment we strongly recommend that you consume our coffee withing 3 months of the ROASTED ON date on the package.

Do your capsules contain any BPA? 

Our capsules do not contain bisphenol-A (BPA), phthalates, or halogens.

Which Nespresso machines will Artizan capsules work with?

Artizan capsules are specifically designed to work in the following Nespresso OriginalLine coffee machines: Delonghi C190, D290, Citiz, CitiZ&Milk, Maestria, U, Le Cube, Inissia, Latissima Plus, Latissima Pro, Latissima Touch, Lattissima One, Pixie, KitchenAid, Prodigio, Expert, Essenza Mini, Creatista, Creatista Uno, and Creatista Plus.

ARE YOUR CAPSULES COMPATIBLE WITH THE NESPRESSO VERTUOLINE?

Our capsules do not work in the Nespresso VertuoLine machine.

How much coffee is in your capsules?

Our capsules contain between 5 and 6 grams of coffee depending on the product.

How much caffeine is in each capsule?

On average, our capsules contain between 60 mg and 120 mg of caffeine, except for decaf, which contains between 1 mg and 2 mg of caffeine.

 

WHAT ARE YOUR CAPSULES MADE OF?

Our Nespresso®* compatible pods are made with ecovio® - a compostable biodegradable bioplastic which is derived from corn.

ARE YOUR PODS COMPOSTABLE or BIODEGRADABLE?

Both. Thanks to its special chemical structure, our pods can be biodegraded by microorganisms and their enzymes. Under the conditions of an industrial composting plant – high temperature, high moisture, defined oxygen content – biodegradation only takes a few weeks.

WHERE CAN I FIND A COMPOSTING FACILITY THAT WILL ACCEPT MY USED PODS?

Located a composting facility in your area using either of the links below:

https://compostingcouncil.org/compostmap/

http://www.findacomposter.com

CAN I RECYCLE YOUR PODS?

Yes, In order to recycle our Nespresso pods; you would need to remove any ground coffee from the capsules before placing in the recycle bin. The best way to do this is to hold each capsule over the sink, press with two fingers until the top burst and rinse with water. It’s ok to leave some of the aluminum top but try to remove as much as possible. After you are done, just toss them in the plastic recycle bin along with your other plastic waste.

Where are your Nespresso PODS made?

Our Nespresso pods are made in our state of the art roasting and packing facility in Miami Gardens, FL USA.

 

SUBSCRIPTIONS

How do I cancel my subscription?

You can submit a cancel request here or alternatively you can cancel using the cancel link found in the footer of you email order receipt.

 

HOW DO I CHANGE MY SUBSCRIPTION

You can update your subscription here