Artizan Coffee provides our customers with a 14 day satisfaction replacement guarantee on all purchases. We agree to replace or refund your product at your discretion providing the product returned is unused and unopened. In the event that the same product is no longer in stock, we will replace the product with a similar item after you accept our replacement notification email.
Verification of Merchandise
It is your responsibility to verify the quantity and condition of the merchandise upon delivery. In case you observe damage or missing items, you must notify and file claim with the carrier and inform Artizan Coffee within 7 days after delivery. Artizan Coffee shall in such a case provide you with identical replacement merchandise.
CANCELLATION OF ORDER
You have the right to cancel your order or return any merchandise that does not suit you within 14 days after receipt of the order. Please call us immediately at 1 (800) 280 2698 or email us at firstname.lastname@example.org for order cancellation. If your order was shipped and the tracking number was issued, you are responsible to pay for the following cancellation charges:
3% credit card processing fee + all shipping and handling charges
Artizan Coffee will only accept returns of merchandise in their original condition and packaging accompanied by the invoice. When returns are properly completed, Artizan Coffee will reimburse the price of the returned merchandise within a maximum of 30 days upon reception of the returned merchandise. The return postage will be at your expense. Refunds will be made in the form of the original payment.
Please send returns to:
Artizan Coffee Co.
Att: Customer Service - RMA# [You Order Number]
15992 NW 48 Ave.
Miami Gardens, FL, 33014
Return Shipment Cost Coverage Agreement
If you as the consumer exercise your right of cancellation or return, you shall bear the costs of the return shipment. However, Artizan Coffee will bear the costs of the return shipment in all cases when the wrong merchandise was delivered or in cases when a partial order was sent.